Terms and Conditions
1. Cancellation Communication: Cancellations must be communicated in writing between the email address specified in your booking and our email: hello@thistravel.net
2. Cancellation by Us: We reserve the right to cancel a booking and issue a full refund under the following circumstances: (1) changes in governmental policies or laws in Thailand (e.g., measures to control the spread of COVID-19), (2) adverse weather conditions, and (3) unforeseen events or acts of God. In such cases, we will process a 100% refund to your original payment method within 10 business days. Additionally, we will cover the payment gateway fee if the cancellation is initiated by us.
3. Cancellation by You: There are two types of cancellation policies:
A) Flexible Cancellation Policy: This policy generally applies to our ready-made tour packages designed for groups of 12 travelers or fewer. To qualify for a refund, cancellations must be made at least 48 hours before the scheduled start time of the tour. Cancellations made within 48 hours of the start time are non-refundable; however, we will do our best to accommodate minor itinerary changes if feasible. The exact start time of your tour is indicated on your tickets after booking, and all cut-off times are based on local time [GMT+07: Thailand].
A1) Direct Booking: This policy generally applies to our ready-made tour packages designed for groups of 12 travelers or fewer. If your booking qualifies under our 48-hour flexible cancellation policy, we will process a refund of approximately 95% to your original payment method, such as the credit card used for paying the tour fee. This refund will be processed within 10 business days. Please note that the 5% payment gateway fee is non-refundable to both you and us as the merchant. In some cases, your total refund may be less than 95%. This could happen if, for example: (1) you requested a guide fluent in specific languages [EN, FR, ES, PT, DE, IT, ZH, VI, JP, or others] and we confirmed the reservation of that guide for you, (2) intermediary banks incur transfer costs during the refund process, (3) currency conversion rates fluctuate, or (4) other factors beyond our control. For direct bookings, your tour may be customized to some extent, such as adding extra destinations after the final stop of the ready-made package tour. Alternatively, you may receive a special rate, such as a percentage discount off our listed price on online travel agencies (OTAs). Please note that unsuccessful or unclaimed refunds will be forfeited after one year from the processing date.
A2) OTA Booking: If you booked through an online travel agent (OTA) such as Viator, TripAdvisor, or GetYourGuide, please refer to the specific OTA's cancellation and refund policies. Many OTAs, including Viator, TripAdvisor, GetYourGuide, and Civitatis, offer a 24-hour flexible cancellation policy. For OTA bookings, your tour will typically be one of our standard packages listed on the respective platform.
B) Standard Cancellation Policy: This policy applies to tour packages that include groups of 13 travelers or more, fully customized tour packages, or tours that rely heavily on our suppliers (including but not limited to chartered bus tours, dinner cruises, prepaid hotel room reservations, or prepaid meals at restaurants). If you cancel at least 14 days before your departure date, you will receive a refund of approximately 95% to your bank account within 10 business days, subject to potential deductions as outlined in our A1) Direct Booking terms. However, if you cancel within 14 days of the departure date, a 100% cancellation fee will be applied, and no refund will be issued.
4. Gift Cards: Gift cards available for purchase on our website are fully transferable. Upon completing your purchase, you may provide the code to any recipient of your choice. Each gift card remains valid and redeemable for at least one year from the date of purchase.
5. Accident Insurance: To ensure that our insurance policy fully covers your trip, please make sure that the name on your booking matches exactly as it appears in your passport. Our insurer reserves the right to deny any claims if the name provided does not correspond to your passport.
Thailand Insight Travel. Thailand Tour Operator License: 11/09755. Last Modified: April 11th, 2025.